Website policies

1. Information about us

This website is operated by the London Allergy and Immunology Centre.

• Company registration number: 7935559
• Registered correspondence address: 9 Harley Street, London W1G 9QY
• Website: www.ukallergy.com
• Email: info@ukallergy.com

2. Website use

• You must use this website only for lawful purposes.
• You must not misuse the site by knowingly introducing malicious code, attempting unauthorised access, or disrupting its operation.
• You must not use website content in a misleading way or imply endorsement where none exists.
• We may update, suspend or withdraw parts of the website without notice.

3. Booking portal and patient account

• You are responsible for ensuring that information you provide is accurate, current and complete.
• You are responsible for keeping your login details secure.
• Appointments booked through the portal are subject to our separate appointment, payment and cancellation rules.
• Prepayment may be required for some appointments or services.

4. Intellectual property

Unless stated otherwise, the content on this website, including text, branding, graphics, images, layout and downloadable resources, is owned by or licensed to us.

You may view pages for your own personal use, but you must not copy, reproduce, republish, distribute, adapt or commercially exploit website content without prior written permission.

5. Third-party links and services

This website may link to third-party websites, systems or service providers, including booking systems, payment services, laboratories, partner organisations, educational resources and insurers.

These links are provided for convenience only. We do not control third-party sites and are not responsible for their content, availability, security or privacy practices.

6. Liability

To the fullest extent permitted by law, website content is provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, uninterrupted, error-free or free from harmful components.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

7. Governing law

These Terms and your use of this website are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from website use.

1. Who we are

The data controller for this website and related patient-facing services is the London Allergy and Immunology Centre.

Contact:
9 Harley Street, London W1G 9QY
Email: info@ukallergy.com
Phone: 020 3143 3449

2. What personal data we may collect

• identity and contact details
• appointment and booking information
• payment and billing information
• correspondence sent through forms, email or telephone
• technical website data such as IP address, browser type and usage data
• health information you choose to provide through booking forms, patient questionnaires or clinical communications

3. Special category data

Health information is classed as special category data and receives additional protection under UK data protection law. ICO guidance states that organisations must identify both a lawful basis under Article 6 UK GDPR and an additional condition for processing special category data under Article 9.

Where relevant, we process health information only where this is necessary for healthcare services, appointment management, safeguarding, legal obligations, or another lawful and appropriate basis.

6. Who we may share data with

• clinicians and authorised members of our administrative team
• regulated laboratories and diagnostic providers
• secure booking, payment, IT hosting and website service providers
• pharmacies or treatment suppliers where relevant to your care
• professional advisers, insurers and auditors where reasonably necessary
• regulators, courts, law enforcement or safeguarding bodies where the law requires or permits disclosure

7. International transfers

Some website, communication or software suppliers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are used.

If you want more detail about international transfers relevant to your use of our services, please contact us.

8. Retention

We keep personal data only for as long as reasonably necessary for the purposes described above, including legal, accounting, complaint-handling, safeguarding and regulatory reasons. ICO guidance states that privacy information should explain retention periods.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or request transfer of personal data, and to withdraw consent where consent is the basis relied on. ICO guidance requires privacy notices to explain the rights available to individuals and their right to complain.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully or unfairly.

Strictly necessary cookies

Some cookies may be required for core website functions, security, network communication or essential booking features. These may be used without separate consent where the law allows.

Analytics and optional cookies

Where cookies are not strictly necessary, we will seek consent where required, provide appropriate controls, and allow choices to be changed later.

No individual diagnosis from website content

• Website articles and pages are intended to support general understanding only.
• Symptoms, test results and treatment decisions must be assessed by an appropriate qualified clinician.
• Not every test or treatment described on the website is suitable for every patient.

Emergency warning

Do not rely on this website in an emergency.

If you think you or someone else may be experiencing a severe allergic reaction, breathing difficulty, collapse, or another urgent medical emergency, call 999 immediately or attend the nearest Accident and Emergency department.